Sandra Schreffler
Web Design/Development
Information Security
Boise, ID
Skills
Web Design/Development
CompTIA Sec+ Certified
Work Experience
Support Specialist / Your Health Idaho
Sep 2024 - March 2025
- Provided customer service and technical support to end users
- Kept careful documentation for each account
- Sought to investigate and analyze business processes for areas of improvement
Rideshare & Delivery Driver
2022 - 2024
- Managed schedule to efficiently maximize earnings.
- Kept personal business records for documentation and growth.
- Completed over one thousand lifetime trips with a 99% satisfaction rate.
Product Support Specialist / DAT Solutions
Dec 2019 - July 2021
- Provided technical support for SaaS to end users, averaging over 100 tickets resolved per week.
- Documented and helped to investigate reported incidents.
- Supported multiple queues including Tier 1, 2 & 3 Tech Support, Enterprise, and general customer service.
- Supported implementation of new enterprise software, including creating user stories, bug testing, and end-user training throughout project.
Order Management / Wishpets
June 2018 - July 2019
- Supported upgrade of internal Enterprise software, including updating integrations using JSON and the existing API
- Collaborated successfully with multiple departments including Information Technology and Accounting to integrate changes to ERP.
Education
Portland Community College
2021 - 2023
- Career Certification
- Cybersecurity Foundations • Web Development and Design
Northwest Nazarene University
2007 - 2012
- B.A - Music